A list of publications put out by the department's service areas.
Standards to ensure we are customer focused and accountable.
These procedures detail how the department responds to complaints and complements the department’s Complaint Management Policy.
This policy enables the department to effectively manage complaints
Guidance as to the process that will be followed where the licensing authority proposes to impose, vary or cancel conditions on a licence on its own motion.
Under section 16 of the Liquor Control Act 1988 (‘the Act’), the licensing authority is required to act without undue formality and is not bound by the legal rules of evidence.
Legislative requirements relevant to objections and submissions under the Act.
This policy provides guidance as to the legislative and operational requirements associated with complaints lodged under section 117 of the Liquor Control Act 1988 (the Act).