The Department of Local Government, Sport and Cultural Industries encourages feedback and complaints from children and young people.
You have the right to speak up! Having the right to speak up means you are allowed to and must be listened to.
Speaking up about your concerns and worries can be hard and scary, but you have the right to complain when you feel that you have been treated unfairly, and especially if you do not feel safe.
If you feel unsafe or need help urgently, call the police on 000 or 131 444 for non-urgent issues.
Have you been involved in programs or services run by the Department of Local Government, Sport and Cultural Industries like recreation camps such as Ern Halliday in Hillarys, cultural events and programs such as the State Library of WA and AWESOME Festival or sport and recreation groups such as your local football or Girl Guides club? We want to hear from you.
Tell us your feedback, worry or problem in the form below.
We will listen, take you seriously and do everything we can to support you.
We respect your privacy but may share your feedback, worry or problem with others who can help while still keeping your information safe. We may do this for serious concerns or because we want to keep children safe
We will contact you as soon as we can (within 3 working days) and may ask you for more information. Once we have spoken to you, we may need to do more investigation.
You can also tell us about your feedback, worry or problem by calling us on 61 8 6552 7300.
What can you complain about?
If you have contacted us with a problem:
1. We will contact you as soon as we can (within 3 working days) and may ask you for more information about your concern.
2. We may need to do more investigation and share the information you gave us. We will do this while keeping your information safe. We will ask you if you want to know what’s going on while we investigate.
3. If you don’t want regular updates, that's okay. If you want to know what’s going on while we investigate, we will update you on how your concern is being handled.
4. We will support you with the problem within 15 working days. You will be told of the result.
5. If you are not happy with the result you can contact the Ombudsman’s office. Information about this will be provided to you.
Making a complaint can be hard, but it is important to try so people can learn and mistakes can be corrected. This video shows some tips to help you speak up if you feel unsafe or believe you have not been treated fairly.
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Email counsellor@kidshelpline.com.au
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If your parents want advice, they can visit parentline
Help for non-English speaking people contact TIS National
Complaint Management Policy (Child Friendly Version)
Translating and interpreting assistance: If you require assistance in translating or interpreting the resources on this page, please call the Translating and Interpreting Service (TIS National) on telephone 131 450.
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