We want to hear what you have to say about our services. Your feedback will let us know what is important to you, as we continuously try to improve our services.
I am a child or young person who wants information on complaints.
Making complaints can be hard, but it is important to speak up if you feel you have been treated unfairly, and especially if you do not feel safe.
DLGSC is committed to effective complaint handling and values the feedback you provide.
All feedback and complaints will be taken seriously, and we will do everything within our ability to resolve them.
Our preferred method to receive your feedback is via our online form below. You can also make a complaint by calling us on 61 8 6552 7300.
This video encourages children and young people to speak up if they feel unsafe or believe they have not been treated fairly. Making a complaint can be hard for children and young people but it is important so people can learn and so mistakes can be corrected.
If you are making a complaint, please outline what outcome you would request.
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Upload any documents that support your complaint or compliment.
If you have a concern involving your local government you should attempt to resolve it directly with them first.
Section 117 of the Liquor Control Act 1988 provides for a complaint to be lodged against a licensee if the noise coming from, or the behaviour of patrons at, a licensed premises is affecting the people residing in or attending premises such as a school or hospital in the neighbourhood.
The mission of the Department of Local Government Sport and Cultural Industries is to enable dynamic and inclusive communities and it does this by supporting the WA economy through effective regulation and the facilitation of outstanding sporting and cultural experiences and opportunities.
Our staff will:
Our information will be:
Our actions will:
We will:
We encourage you to assist us in improving our products and services by contacting us to:
To assist us in dealing with your complaint, we request that you:
As a general rule, the department can only deal with complaints from the person who is affected. However, if you are not in a position to act on your own behalf, the department may accept a complaint form from:
The department may ask the person affected to confirm in writing that they have agreed to a representative acting on their behalf.
Your complaint must include details relating to the following:
There is no charge for lodging a complaint.
To enable the department to ensure a high standard of service, we ask our customers to:
The department has a responsibility to provide staff with a safe working environment and therefore does not accept:
If a customer displays any of the above behaviours when dealing with the department, we may immediately cease interactions with them, and we reserve the right to set limits or conditions on how they may engage with us in the future.
If you have formed a belief on reasonable grounds that someone who works or volunteers at DLGSC, or is a contractor engaged to undertake child related work, has or may have engaged in reportable conduct at work or outside of work, you are encouraged to notify DLGSC as soon as practicable.
Reportable Conduct Scheme
Gordon Stephenson House140 William Street2nd Floor Reception Perth, WA 6000
Main reception is on level 2. Public entry from William Street.