You have the right to speak up about things that make you feel unsafe or unhappy. Speaking up can be hard, but it is important to try so you can get help.
If you have a worry, or you feel unsafe or unhappy about something, you can tell us.
If you need help urgently, or you have been very badly hurt or are feeling very unsafe, you can call the police anytime on 131 444.
If you require an interpreter, please contact the Translating and Interpreting Service on 131 450 and ask for a connection to the relevant telephone number.
Translating and interpreting
National Relay Service:
You can choose to tell us how you’re feeling or your worry or problem in the online form or by calling us on 61 8 6552 7300
You could also talk to someone you trust to help you speak up and get help.
Your information will come to us and will be kept safe. You can choose to share your name and contact details with us, but if you don’t want to, that’s ok too.
We will listen, take you seriously and do everything we can to help you.
We are called the Department of Local Government, Sport and Cultural Industries (DLGSC).
If you are involved in a DLGSC recreation camp or a sport, arts or cultural activity that we run or give money to and:
We want you to tell us about it.
We will take you seriously, believe you, and do what we can to help.
We respect your privacy but may need to share your information with others who can help if we are worried about your safety or the safety of someone else.
These are the steps we will follow to help you with the worry, problem or information you have told us:
Swipe right or click the arrows below.
We will contact you using the details you gave us as soon as we can (within 3 weekdays) and may ask you for more information about what you told us.
We may need to do more investigation and share the information you told us. We will ask you if you want to know what’s going on while we investigate.
If you want to know what’s going on with your worry, problem or information while we investigate, we will give you updates on what is happening. If you don’t want us to contact you with regular updates, that's ok just let us know.
We will try to help with what you have told us within 15 weekdays. We will contact you using the details you gave us to explain what has happened.
If you are not happy with the outcome, you can contact the Ombudsman’s office. The Ombudsman is a person who receives, investigates and makes decisions about complaints about government agencies (like us) in Western Australia.
Even if you choose not to share your name and contact details, what you tell us is still important. Although we will not be able to contact you about this, your feedback gives us useful information that may lead to a problem getting fixed. Give us as much information as you can to help us understand your worry or feedback.
If you don't want to or can't be contacted by phone or email, you can tell us your address and we will post you information if needed.
Include what happened, where it happened, when it happened and who else was there.
Our complaint policy and procedure, in a child friendly easy-to-read format, will be available here soon. This document will explain the rules and steps we follow when working on your complaint.
Kids HelplineTelephone 1800 55 1800 Email counsellor@kidshelpline.com.au
DLGSC gives a huge thank you to the children and young people who shared their ideas and feedback to help us create this webpage. Thank you for you valuable input!