Help for individuals to replace their approved manager card.
Sign in to check the Banned Drinkers Register, lodge and renew applications, manage licensing and submit returns.
If your ID card has been lost, stolen, damaged or your name has changed you can request a replacement ID card via the approved manager replacement ID card application on our portal.
If you have forgotten your username please contact the department on 61 8 6551 4999.
If you remember your username, but have forgotten your password, please use click Reset Password on the portal homepage. If you have attempted to use this option, and the confirmation email did not come through to your email account, please contact the department for further assistance.
To generate the renewal application:
*You are unable to change your name via your account for security reasons. When asked the reason for the replacement card please select ‘Other’ and input your new name. Once the application has been assessed you will be required to produce a proof of name change document as evidence to support the change of name request, a processing officer will contact you requesting this document.
Your application is not deemed lodged until payment has been received by this department.
After completing the application form you will be directed to the payment section. Alternatively you can make payment via the My Account page under Outstanding Fees.
There are two different fees for this application depending on whether it is completed online or requires attendance at a participating WA Post Office that can take photos.
Please note that if you wish to have a new photograph taken for the ID card you will need to print off the application summary from your online application and take it to a participating WA Post Office together with ID to prove your identity and make payment.
Your new photograph will be taken as part of this process. Please note that requesting a new photograph with your replacement ID card will result in a higher fee.
This information is designed to provide authoritative information regarding the subject matter covered, and with the understanding that the Director is not passing legal opinion or interpretation or other professional advice. The information is provided on the understanding that all persons undertake responsibility for assessing the relevance and accuracy of its contents.
Do not submit enquiries with this form.