A list of publications put out by the department's service areas.

List of publications


Customer Service Charter

Standards to ensure we are customer focused and accountable.

Complaint Handling Procedure

These procedures detail how the department responds to complaints and complements the department’s Complaint Management Policy.

Complaint Management Policy

This policy enables the department to effectively manage complaints

Show cause proceedings — Section 64 of the Liquor Control Act 1988

Guidance as to the process that will be followed where the licensing authority proposes to impose, vary or cancel conditions on a licence on its own motion.

Proceedings before the director of liquor licensing

Under section 16 of the Liquor Control Act 1988 (‘the Act’), the licensing authority is required to act without undue formality and is not bound by the legal rules of evidence.

Objections and submissions

Legislative requirements relevant to objections and submissions under the Act.

Complaints Lodged under Section 117 of the Liquor Control Act 1988

This policy provides guidance as to the legislative and operational requirements associated with complaints lodged under section 117 of the Liquor Control Act 1988 (the Act).

Page reviewed 07 September 2023