The mission of the Department of Local Government Sport and Cultural Industries (DLGSC) is to enable dynamic and inclusive communities and it does this by supporting the WA economy through effective regulation and the facilitation of outstanding sporting and cultural experiences and opportunities.
Our staff will:
Our information will be:
Our actions will:
To enable DLGSC to ensure a high standard of service, we ask our customers to:
DLGSC has a responsibility to provide staff with a safe working environment and therefore does not accept:
If a customer displays any of the above behaviours when dealing with DLGSC, we may immediately cease interactions with them, and we reserve the right to set limits or conditions on how they may engage with us in the future.
We value feedback and encourage you to help us improve our products and services by:
We want to know if a product or service does not meet your expectations. If you are dissatisfied with DLGSC staff, products or services you may make a complaint to us. In most cases, we can only accept a complaint from the affected person. If you are unable to act for yourself, we may accept a complaint from a representative. We may ask for written confirmation from you that you are happy for the representative to act on your behalf.
DLGSC acknowledges that children and young people are a legitimate complainant and the safety and wellbeing of children and young people are paramount. Complaints from children and young people may be made in person and through a support person.
Before you make a complaint, we ask that you first try to resolve the matter with the relevant staff member or division.
Once we receive your complaint, we:
Do not submit enquiries with this form.